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Privacy Policy Le Patron Cycling Couture

Last update Privacy Statement: November 2023

 

We care about your privacy!

Le Patron, processes your personal data that you provide to us when using our website https://www.lepatron.cc.

We are aware that you place your trust in us and therefore attach great importance to the careful handling of your personal data. It is our responsibility to protect your privacy. In this statement, you can read what information we collect and how we use it to improve your experience as a customer.

This privacy policy applies to Le Patron's services. By using and placing orders on our website, you accept our privacy policy.

 

2. What categories of personal data do we collect and why?

 

2.1 Processing orders through our website

When placing an order, we collect information about your name (first and last name), e-mail address, telephone number and address. We process the data collected for the purpose of managing your order, including to communicate with you about the order and to fulfil our obligations to you. We store your data for an indefinite period of time, so that you can use our services without having to provide data again. If you wish to delete your order details, please contact us (see below)

When paying through the Website, you will also be required to provide further information, such as bank or credit card details. We use third-party payment providers to process payments through the Website. The payment providers are responsible for their own processing of your personal data in order to process payments. If you want to know how the payment providers process your personal data, we recommend that you read their privacy policy (https://www.mollie.com/en/privacy) In short, all data is encrypted and it uses the highest possible PCI security standards.

The provision of the categories of personal data described above is necessary in order to be able to administer your order. If you do not provide the required information, we will not be able to process your order.

We will retain information about your order and transaction, including any support emails related to the order in the event of any problems with the products delivered and for accounting purposes.

 

2.2 Use of the website and newsletters

Based on your consent, we may also process personal data, such as your name and e-mail address, which you voluntarily provide to us when you use the website to subscribe to our newsletter. We will continue to send you our newsletter until you unsubscribe from future communications from us.

We use Mailchimp for our newsletter services. If you want to read their privacy policy, you can read it here: https://mailchimp.com/about/security/

In addition, we collect visitor statistics, including content and pages visited, referring website and searches carried out on our website. We use the data to personalize the online user and shopping experience, and to develop, test and continuously improve our website. We do not collect full IP addresses. Therefore, the data collected cannot be linked to or used to identify you.

To collect visitor statistics, we use cookies and similar technologies. By enabling cookies in your web browser and using our website, you consent to our use of cookies. Most browsers have a default acceptance for cookies, but you can set your browser to refuse all cookies or when cookies are sent. However, some features and services on our and other websites may not work properly if cookies are disabled in your browser.

 

Functional or necessary cookies

Functional or necessary cookies ensure that the webshop functions properly. Think of:

 -Remembering and saving the items you add to your wish list

-Giving a notification when an unfinished order is unfinished so that you don't lose the items in the shopping cart.

-Saved browser settings, so that you can view our webshop optimally on your screen.

-The possibility to save your login details so that you don't have to enter them again and again.

-The possibility to respond to messages in our webshop.

 

Analytical cookies

We use, with the help of third parties, analytical cookies to investigate store usage. These statistics give us insight into how often we are visited and where we can improve our online store. This allows us to continuously optimize the experience with our webshop. Among other things, the following data is stored:

-The IP address that is anonymized

-Technical characteristics

-From which page you came to the webshop

-When and how long you visit or use the webshop-Why you use the functionalities of the webshop.

 

Marketing cookies

In our online store you will see recommendations, promotions and advertisements from ourselves and from third parties. You may also see our ads on third-party websites. To keep these recommendations, promotions and advertisements relevant, we use cookies. These marketing cookies make it possible:

-To see if you click on the advertisements

-To see if you place orders after you have seen or clicked on an advertisement

-To combine your online browsing, search and purchasing behaviour, regardless of which device you use;

For the cookies that these parties place for marketing purposes, we refer to the statements on the websites of these parties. Because the statements can change regularly, we recommend that you consult these privacy and cookie statements regularly. The following parties place cookies and/or other techniques on our website:

 

Google privacy policy

Instagram privacy policy

Facebook privacy policy

 

In addition, we may use your data for other 'legitimate interests'. This means that we want to provide the best possible personal service to all our customers. We always think about your privacy. This applies to:

-Contact with our customer service

-Your account

-Newsletter & e-mail

-Promotions via Newsletter

-Social media

 

2.3 Statistics and business development

We may process the personal data you provide to us, including location, product categories purchased and payment method information, when using our website for statistical purposes. For example to see how many people in a certain age group have purchased a particular product from us. This statistical information may be used for business development purposes. The processing of your personal data is necessary to fulfil our legitimate interest in continuously improving our business and offering new products and services.

 

3. Who has access to your personal data?

 

3.1 Third-party payment providers

We use third-party payment providers to handle payments through our website. For the management of the order and for the execution of the contract between you and us, we provide information about your name, address, order details and the bank or credit card details used for the purchase to the third-party payment provider. As mentioned above, the payment providers are responsible for their own processing of your personal data in order to process payments.

 

3.2 Delivery partners and other third-party service providers

We use third-party partners for delivery of orders . For the purpose of managing the order and fulfilling our contractual obligations to you, we share your personal data, including your name, address and telephone number, with our logistic partners.

We use PostNL for our logistic services. If you want to read their privacy policy, you can read it here: https://www.postnl.nl/en/privacy-statement/

The external service providers engaged by us are contractually obliged to process your personal data only in accordance with our strict instructions and may not use your data for their own purposes. In addition, they are obliged to take technical and organisational security measures to protect and secure your personal data.

 

4. What are your rights?

You have the right to request access to the personal data we store about you. You also have the right to request that inaccurate or incomplete personal data be corrected. Furthermore, to the extent that our processing is based on your consent, you have the right to withdraw your consent to our processing of your personal data at any time.

If you have any questions about our processing of your personal data, please do not hesitate to contact us.

As of 25 May 2018, to the extent provided for by applicable data protection legislation, you also have the right to erasure of personal data, restriction of processing, to object to certain processing operations and a right to data portability.

The right to data portability relates to that personal data that you have provided to us and that we process on the basis of your consent or to perform our contractual obligations towards you. This typically includes your name, email address, phone number, address, order information, and order history.

 

5. How will we notify you of changes to this notice?

If we make any changes to this information, we will notify you personaly. We encourage you to stay informed of our privacy policy when you visit our site.

 

6. Questions?

We regularly review our compliance with our privacy policy. If you have any questions about our privacy policy, please contact us:

Le Patron Cycling Couture

Basisweg 56

1043 AP Amsterdam

Netherlands

+31 202101415

[email protected]

 

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